Shipping policy

Shipping Policy – The National Longevity Clinic
Last updated: 8 August 2025

This Shipping Policy explains how we process, ship, and deliver orders placed through our online store at national-longevity-clinic.co.uk. By placing an order, you agree to the terms outlined below.

1. Order Processing Time
Orders are usually processed within 1–3 working days after payment is received. Orders placed on weekends or public holidays will be processed on the next working day. Processing times may be longer during peak periods, sales, or due to supply chain delays.

2. Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your delivery address and chosen shipping method. Estimated delivery times are:

UK Standard Delivery: 2–5 working days
UK Express Delivery: 1–2 working days
International Delivery: 5–15 working days (availability and timeframes may vary by country)
These delivery times are estimates and not guaranteed.

3. Shipping Carriers
We use reputable carriers such as Royal Mail, DPD, or other tracked delivery services. You will receive a tracking number by email once your order has been dispatched.

4. Delivery Areas
We currently ship to the United Kingdom and selected international destinations. International shipping availability and rates will be displayed at checkout. It is your responsibility to ensure that supplements are legal to import into your country.

5. Customs, Duties, and Taxes (International Orders)
International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. We are not responsible for delays caused by customs clearance.

6. Delivery Issues
If your order does not arrive within the expected timeframe, please contact us at [Your Email] with your order number. If tracking information shows that the order was delivered, we cannot be held responsible for lost or stolen packages after delivery.

7. Incorrect Delivery Information
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

8. Damaged Packages
If your package arrives damaged, please take photographs and contact us within 48 hours of delivery so we can assist you.

9. Contact Us
For any shipping-related questions, contact: The National Longevity Clinic, [Your Address], Email: [Your Email], Phone: [Your Phone]